Prince Edward Island Cannabis Management Corporation CASUAL Cannabis Store Clerk

Please Note: Qualified Candidates are required to pass a Cannabis Knowledge Test

The purpose of the Cannabis Clerk 1 position is to provide reception, merchandising, consultative, and sales transaction fulfillment services in a government-run cannabis retail store in a manner which complies with all provincial regulations and internal corporate policies. This position will normally include evening and weekend work.

Duties include:

  • Deal courteously and tactfully with the public and assist customers in a helpful and friendly manner with purchases and/or inquiries;
  • Maintain positive working relationship with co-workers to ensure a positive team environment is perceived by customers;
  • Provide excellent customer service: being patient; attentive; demonstrating excellent product knowledge; using clear communication skills with positive language; having an ability to read customers and being able to react to new or unique customer scenarios; using good time management; having a calming presence, using empathy; and being goal oriented with a willingness to learn;
  • Maintain up-to-date product knowledge as per PEICMC standards
  • Balance cash float prior to the start of shift;
  • Sign onto computerized point-of-sale terminal;
  • Process and fulfill sales transactions in an accurate and timely fashion
  • Purchase change from safe and maintaining accuracy of cash on-hand at all times;
  • Keep work area clean, organized, and safe;
  • Balance cash to terminal readings.
  • Place inventory in retail areas as required to maintain adequate levels of inventory in the retail area of the store;
  • Assist with ensuring product stock is properly rotated; and
  • Assist with the creation and stocking of store displays in accordance with cannabis marketing strategies.
  • Provide assistance in the unload cannabis orders and reconcile product received with bills of lading;
  • Act as receptionist in lobby area and control customer flow;
  • Monitor retail area for under-aged individuals;
  • Monitor retail area for intoxicated individuals;
  • Maintain surveillance in retail area for potential problems (e.g. theft, hazards, etc.);
  • Deal with shoplifters as per PEICMC policy;
  • Check customer orders to ensure accuracy;
  • Check coin orders from safe for accuracy; and
  • General surveillance of retail and storage areas.
  • Sweep and scrub floors in retail area daily;
  • Sweep and scrub floors in storage areas as required;
  • Collect garbage in office, retail area, and storage areas daily;
  • Clean washrooms, kitchen, and utility room as required;
  • Clean shelves and fixtures to ensure a clean retail area as required;
  • Remove snow from walkways and entrance areas as required;
  • Maintain an overall clean and organized work environment on a continuous basis
  • Continuously present a positive image for PEICMC that complies with all PEICMC dress code requirements;

Qualifications

  • Successful completion of Grade 12 or equivalent;
  • The successful candidate must pass an on-boarding program specific to the sale of cannabis within the first year of employment;
  • Preference will be given to candidates who have successfully completed an employer recognized cannabis training program;
  • Experience in retail sales (e.g. providing customer service, using a computerize Point-of-Sale terminal, merchandising, etc.), preferably dealing with cannabis;
  • Must be physically capable of lifting packaged merchandise weighing up to 5KG for continuous periods of time;
  • Knowledge of legislative and regulatory framework that governs the operation of a cannabis retail store;
  • Excellent interpersonal and communications skills;
  • Ability to learn and adapt to new procedures quickly and easily; and
  • Must have very good time management and organizational skills
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