Online Ordering FAQ

Cannabis orders can be delivered to any legal address on PEI. Delivery service is provided by Purolator. Orders cannot be delivered to a PO box so please ensure you provide a physical street address.

Yes. There is a non-refundable $7.00 fee for each delivery plus applicable tax. For orders over $100, the delivery fee is waived.

Once an order has been placed, all details are final and cannot be changed, including the shipping location.

No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left with the option of arranging re-delivery or obtaining the package at a designated pick-up location.

You do not need to create an account in order to place an order; you can checkout as a guest. Creating an account is fast and free and will save you time for future purchases.

Creating an account has several advantages. You will not be required to re-enter your shipping or billing address every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can also review the status of your current and past orders as well as browse, shop and, if necessary, complete your order at a later time.

To create an account, please follow these steps:

Click the “my account” icon at the top right of the page.

Click “Create Account”.

Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then create an account password.

Click the “Create” button and your account will be set up.

Once your account has been created, you will receive a welcome email from us.

If you would like to reset your password, or you cannot remember your password, please follow these steps:

Click the “Forgot Your Password” link.

Enter your email address and click “Submit.”

We’ll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.

Once you receive the email, click on the link in the email: this will bring you back to where you’ll be asked to enter a new password and confirmation of your new password.

Simply click the Logout button in your account.

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.

Product selection and availability varies between our stores and our website. If you see a product in a store, it might not be available online, and vice versa.

You can check our website later to see if an item is back in stock.

Online orders are final and cannot be cancelled.

Payment can be made by VISA, MasterCard, American Express, Diners Club, Visa Debit, Debit Mastercard, and Prepaid cards. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering.

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. Once your order has shipped, your credit card will be charged.

Standard delivery is estimated to take 2 business days, but may vary depending on your location.

In the event that the online order delivered to you in not correct, or, there were products missing from your online order, you may lodge a complaint that you received an incorrect order. Please email your complaint to You will then be referred to our internal Loss Prevention Team, and an internal investigation will be launched. All Purolator packaging and PEI Cannabis product(s) that was delivered to you, and all accompanying paperwork that came with your order (e.g. Packing Slip, etc.) must be provided to PEI Cannabis as part of the complaint investigation process. The PEI Cannabis Fraud Prevention Team will follow up with you to gather information regarding your order, and other stakeholders will be engaged in the investigation as required (e.g. Purolator, Law Enforcement, PEI Cannabis Online Fulfillment Team, etc.). Please be advised that this process could take up 30 business days depending on the evidence to be evaluated.

If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined.

All online cannabis product orders are delivered by our partners at Purolator. We continue to work with Purolator to offer a temporarily-modified “touch-free” delivery service. We are obtaining verbal consent as opposed to requiring a written signature for shipments. Also, while still maintaining our requirements of not serving those under the age of 19, delivery drivers are not physically handling IDs.

To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Track a Shipment and enter a tracking number (PIN) or reference. You can also contact Purolators Customer Support Centre and speak directly with a Purolator representative via their on-line chat function (Live Chat) on by calling 1-888-SHIP-123.

Purolator will hold an order at a Hold-For-Pick-Up site for 5 business days. If the order is not picked up after 5 business days, it will be returned to the PEI Cannabis Charlottetown location where it will be held for pick up for 30 days.

No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left showing where your shipment is being held for pickup. You can contact Purolator via their on-line chat function (Live Chat) or 1-888-SHIP-123 to arrange a re-delivery attempt.

Online orders may be returned to a PEI Cannabis store. Please note that the delivery fee on an online order is non-refundable. All cannabis product returns must be accompanied by proof of purchase and can only be returned if unopened with the excise stamp still intact. All cannabis and accessory product returns are only valid within 7 days of the purchase. For eligible returns, the customer may choose either a refund or exchange. Refunds for purchases made with a gift card are eligible for an exchange or a full refund to be placed back onto the gift card.

Refunds for purchases can only be issued to the original method of payment. Refunds cannot be issued to a different credit or debit card.

If your credit card or debit card number has changed (new card issued), but is for the same account then the refund will be processed as normal.

Refunds to closed accounts may be delayed longer depending on the issuer of the credit or debit card.