Online Ordering FAQ
Online Ordering FAQ
If I’m having difficulties placing an order or have questions regarding my order, who can I contact?
Should you have any questions regarding your order, please contact email@example.com
Where can cannabis orders be delivered?
Cannabis orders can be delivered to any legal address on PEI. Delivery service is provided by Purolator. Orders cannot be delivered to a PO box so please ensure you provide a physical street address.
Are there any delivery charges when I order online?
Yes. There is a $7.00 fee for each delivery plus applicable tax.
Can I change the shipping location of my order?
Once an order has been placed, all details are final and cannot be changed, including the shipping location.
What happens if I'm not home to receive my shipment?
No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left with the option of arranging re-delivery or obtaining the package at a designated pick-up location.
What do I do if I received the wrong product?
Please bring it to any PEI Cannabis retail store, along with the proof of purchase, to get a refund for your product. If the store has the correct product in stock they may do a product exchange.
Do I need an account to place an order?
You do not need to create an account in order to place an order; you can checkout as a guest. Creating an account is fast and free and will save you time for future purchases.
Why should I create an account?
Creating an account has several advantages. You will not be required to re-enter your shipping or billing address every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can also review the status of your current and past orders as well as browse, shop and, if necessary, complete your order at a later time.
How do I create an account?
To create an account, please follow these steps:
Click the “my account” icon at the top right of the page.
Click “Create Account”.
Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then create an account password.
Click the “Create” button and your account will be set up.
Once your account has been created, you will receive a welcome email from us.
How do I reset my password?
If you would like to reset your password, or you cannot remember your password, please follow these steps:
Click the “Forgot Your Password” link.
Enter your email address and click “Submit.”
We'll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.
Once you receive the email, click on the link in the email: this will bring you back to peicannabiscorp.com where you’ll be asked to enter a new password and confirmation of your new password.
How do I sign out?
Simply click the Logout button in your account.
Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.
Are all products available in the retail stores also available online?
Product selection and availability varies between our stores and our website. If you see a product in a store, it might not be available online, and vice versa.
What happens if a product is out of stock online?
You can check our site later to see if an item is back in stock or you can check availability at one of our PEI Cannabis stores.
Can I modify or cancel my order?
Online orders are final and cannot be cancelled.
What type of payment is required to place an order?
Payment can be made by VISA, MasterCard, American Express, and Diners Club. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering.
When will I be charged?
When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. Once your order has shipped, your credit card will be charged.
How long will it take to receive my online order?
Standard delivery is estimated to take 2 business days, but may vary depending on your location.
What happens if my payment is declined?
If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined.
What kinds of shipping options do you offer?
All online cannabis product orders are delivered by Purolator. Throughout the delivery process, cannabis products are stored, packed, and distributed in a safe and controlled manner. Delivery safeguards will ensure secure delivery, age verification, adult signature archival, and no packages left unattended at the customer’s door.
How do I track my order?
How long will Purolator hold my order?
Purolator will hold an order at a Hold-For-Pick-Up site for 5 business days.
What is the process to arrange re-delivery in the event I am not home to receive my package?
What is your return policy?
Online orders may be returned to a PEI Cannabis store.
All cannabis product returns must be accompanied by proof of purchase and can only be returned if unopened with the excise stamp still intact.
All cannabis and accessory product returns are only valid within 7 days of the purchase.
For eligible returns, the customer may choose either a refund or exchange.
Refunds for purchases made with a gift card are eligible for an exchange or full refund in cash.
Did we answer your question?
If not, please contact firstname.lastname@example.org