PEI Cannabis Retail Store Hours: 11:00am-6:00pm Monday - Saturday (10:00am – 11:00am for seniors and other at-risk customers).

Welcome to PEI Cannabis

You must be 19+ years of age in accordance with the law of PEI to access this website and/or to purchase cannabis.

By entering this site you agree to our terms and conditions and privacy policy.

Sorry, only persons over the age of 19 may enter this site


Online Ordering FAQ

Online Ordering FAQ

If I’m having difficulties placing an order or have questions regarding my order, who can I contact?

Should you have any questions regarding your order, please contact

Where can cannabis orders be delivered?

Cannabis orders can be delivered to any legal address on PEI. Delivery service is provided by Purolator. Orders cannot be delivered to a PO box so please ensure you provide a physical street address.

Are there any delivery charges when I order online?

Yes. There is a non-refundable $7.00 fee for each delivery plus applicable tax. For orders over $100, the delivery fee is waived.

Can I change the shipping location of my order?

Once an order has been placed, all details are final and cannot be changed, including the shipping location.

What happens if I'm not home to receive my shipment?

No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left with the option of arranging re-delivery or obtaining the package at a designated pick-up location.

What do I do if I received the wrong product?

Please contact us via email at If possible, please include a picture of your proof of purchase in the email. If we have the correct product in stock we will arrange a product exchange.

Do I need an account to place an order?

You do not need to create an account in order to place an order; you can checkout as a guest. Creating an account is fast and free and will save you time for future purchases.

Why should I create an account?

Creating an account has several advantages. You will not be required to re-enter your shipping or billing address every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can also review the status of your current and past orders as well as browse, shop and, if necessary, complete your order at a later time.

How do I create an account?

To create an account, please follow these steps:

Click the “my account” icon at the top right of the page.

Click “Create Account”.

Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then create an account password.

Click the “Create” button and your account will be set up.

Once your account has been created, you will receive a welcome email from us.

How do I reset my password?

If you would like to reset your password, or you cannot remember your password, please follow these steps:

Click the “Forgot Your Password” link.

Enter your email address and click “Submit.”

We'll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.

Once you receive the email, click on the link in the email: this will bring you back to where you’ll be asked to enter a new password and confirmation of your new password.

How do I sign out?

Simply click the Logout button in your account.

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.

Are all products available in the retail stores also available online?

Product selection and availability varies between our stores and our website. If you see a product in a store, it might not be available online, and vice versa.

What happens if a product is out of stock online?

You can check our website later to see if an item is back in stock.

Can I modify or cancel my order?

Online orders are final and cannot be cancelled.

What type of payment is required to place an order?

Payment can be made by VISA, MasterCard, American Express, Diners Club, Visa Debit, Debit Mastercard, and Prepaid cards. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering.

When will I be charged?

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. Once your order has shipped, your credit card will be charged.

How long will it take to receive my online order?

Standard delivery is estimated to take 2 business days, but may vary depending on your location.

What happens if my payment is declined?

If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined.

What kinds of shipping options do you offer?

All online cannabis product orders are delivered by our partners at Purolator. We continue to work with Purolator to offer a temporarily-modified “touch-free” delivery service. We are obtaining verbal consent as opposed to requiring a written signature for shipments. Also, while still maintaining our requirements of not serving those under the age of 19, delivery drivers are not physically handling IDs.

How do I track my order?

To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Track a Shipment and enter a tracking number (PIN) or reference. You can also contact Purolators Customer Support Centre and speak directly with a Purolator representative via their on-line chat function (Live Chat) on by calling 1-888-SHIP-123.

How long will Purolator hold my order?

Purolator will hold an order at a Hold-For-Pick-Up site for 5 business days. If the order is not picked up after 5 business days, it will be returned to the PEI Cannabis Charlottetown location where it will be held for pick up for 30 days.

What is the process to arrange re-delivery in the event I am not home to receive my package?

No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left showing where your shipment is being held for pickup. You can contact Purolator via their on-line chat function (Live Chat) or 1-888-SHIP-123 to arrange a re-delivery attempt.

What is your return policy?

Due to COVID-19, PEI Cannabis has temporarily suspended all customer returns. If you have any questions, please contact us at

Did we answer your question?

If not, please contact