Online Ordering FAQ
Where can cannabis orders be delivered?
Cannabis orders can be delivered to any legal address on PEI. Delivery service is provided by Purolator. Orders cannot be delivered to a PO box so please ensure you provide a physical street address.
Are there any delivery charges when I order online?
Yes. There is a $7.00 fee for each delivery plus applicable tax.
Can I change the shipping location of my order?
Once an order has been placed, all details are final and cannot be changed, including the shipping location.
What happens if I'm not home to receive my shipment?
No packages will be left unattended at the customer’s door. In the event you are not home to receive your package, a doorknocker will be left with the option of arranging re-delivery or obtaining the package at a designated pick-up location.
What do I do if I received the wrong product?
Please bring it to any PEI Cannabis retail store, along with the proof of purchase, to get a refund for your product. If the store has the correct product in stock they may do a product exchange.
Do I need an account to place an order?
You do not need to create an account in order to place an order; you can checkout as a guest. Creating an account is fast and free and will save you time for future purchases.
Why should I create an account?
Creating an account has several advantages. You will not be required to re-enter your shipping or billing address every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can also review the status of your current and past orders as well as browse, shop and, if necessary, complete your order at a later time.
How do I create an account?
To create an account, please follow these steps:
Click the “my account” icon at the top right of the page.
Click “Create Account”.
Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then create an account password.
Click the “Create” button and your account will be set up.
Once your account has been created, you will receive a welcome email from us.
How do I reset my password?
If you would like to reset your password, or you cannot remember your password, please follow these steps:
Click the “Forgot Your Password” link.
Enter your email address and click “Submit.”
We'll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.
Once you receive the email, click on the link in the email: this will bring you back to peicannabiscorp.com where you’ll be asked to enter a new password and confirmation of your new password.
How do I sign out?
Simply click the Logout button in your account.
Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.
Are all products available in the retail stores also available online?
Product selection and availability varies between our stores and our website. If you see a product in a store, it might not be available online, and vice versa.
What happens if a product is out of stock online?
You can check our site later to see if an item is back in stock or you can check availability at one of our PEI Cannabis stores.
Can I modify or cancel my order?
Online orders are final and cannot be cancelled.
If I’m having difficulties placing an order or have questions regarding my order, who can I contact?
Should you have any questions regarding your order, please contact firstname.lastname@example.org
What type of payment is required to place an order?
Payment can be made by VISA, MasterCard, American Express, and Diners Club. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering.
When will I be charged?
When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. Once your order has shipped, your credit card will be charged.
How long will it take to receive my online order?
Standard delivery is estimated to take 2 business days, but may vary depending on your location.
What happens if my payment is declined?
If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined.
What kinds of shipping options do you offer?
All online cannabis product orders are delivered by Purolator. Throughout the delivery process, cannabis products are stored, packed, and distributed in a safe and controlled manner. Delivery safeguards will ensure secure delivery, age verification, adult signature archival, and no packages left unattended at the customer’s door.
How do I track my order?
How long will Purolator hold my order?
Purolator will hold an order at a Hold-For-Pick-Up site for 5 business days.
What is the process to arrange re-delivery in the event I am not home to receive my package?
What is your return policy?
Online orders may be returned to a PEI Cannabis store.
All cannabis product returns must be accompanied by proof of purchase and can only be returned if unopened with the excise stamp still intact.
All cannabis and accessory product returns are only valid within 7 days of the purchase.
For eligible returns, the customer may choose either a refund or exchange.
Refunds for purchases made with a gift card are eligible for an exchange or full refund in cash.
Did we answer your question?
If not, please contact email@example.com
Where can I buy cannabis in PEI?
PEI Cannabis is the ONLY retailer of adult use cannabis in Prince Edward Island, sold through our four stand-alone retail stores. You can also purchase cannabis online through our e-Commerce website with direct-to-home delivery.
Where are the stores located?
In Summerside, the retail store is located at 447 Granville Street. In Montague, the retail store is located at 509 Main Street. In Charlottetown, the retail store is located at 85 Belvedere Ave. In O’Leary the retail store is located at 474 Main St.
What are the hours of operation for each store?
Our Charlottetown, Summerside, and Montague Store hours are as follows:
Mon - Sat: 9am - 10pm
Sun: 12pm - 5pm
Our O’Leary Store will be opening soon. Store hours will be as follows:
Mon - Wed: 9am - 6pm
Thurs - Fri: 9am - 9pm
Sat: 9am - 10pm
Sun: 12pm - 5pm
What kinds of cannabis products are available for purchase?
Cannabis is available for purchase in a number of forms initially including cannabis flower, cannabis oil and gel capsules, and cannabis accessories.
Will seeds and seedlings be available for purchase?
Seeds and seedlings will not be available for purchase on October 17. PEI Cannabis continues to explore having seeds and seedling for sale in PEI, although the supply chain variables associated with these products have not yet been finalized.
Do you offer edible products?
PEI Cannabis does not currently offer edible cannabis products. Edible products are still illegal to commercially produce and sell in Canada, but we expect the federal government will make edible products legal in 2019.
How old do I have to be to consume cannabis?
The legal age for cannabis use in Prince Edward Island is age 19, which is the same as our legal age for alcohol and tobacco.
Where can I consume cannabis?
You can consume cannabis in a private home and the yard attached to a private home. You can also consume cannabis on vacant land, with the consent of the owner of that land. In rented or shared spaces where smoking is prohibited, such as rental units, community care facilities and long-term care facilities, there may be designated spaces for smoking.
How much cannabis am I allowed to have?
You are allowed to have up to 30 grams in public. This means that you can only purchase and transport 30 grams at any one time. There are no limits to how much legally purchased cannabis you can keep in your home. Youth under the age of 19 are prohibited from possessing or consuming cannabis.
Can I have cannabis plants in my home?
Yes. Your household may grow up to four cannabis plants at one time, regardless of stage of growth. This is four plants per house, not per person. If you're renting, get permission from your property owner before growing cannabis. If you're a condo owner, check your condo bylaws.
Where should I store my cannabis?
In your home, cannabis must be stored safely away from children. It's also a good idea to keep it safely away from pets. In your vehicle, cannabis must be kept in a sealed container, out of reach of the driver and any passengers.
What are the rules on driving and cannabis?
Impaired driving – by cannabis or any drug – is illegal. You cannot drive any vehicle while the driver, or anyone else in the vehicle, is consuming cannabis. When being transported in a vehicle, cannabis must be out of reach to the driver.
What are the penalties for driving while impaired by cannabis?
An impaired driver is subject to charges under federal legislation and penalties under the Highway Traffic Act. You could lose your driver's license and face potential jail time. There will be additional charges and fines if you drive impaired with a minor in the car.
How will you ensure cannabis is sold in a socially responsible way?
All customers who choose to shop at a cannabis retail store will be required to present identification, both upon entering the store, and when they finalize their purchase.
Preventing sales to anyone under the designated legal purchasing age of 19, and to intoxicated people, is a core focus of PEI Cannabis. All retail staff are well-trained in ID verification and responsible service.